Grosvenor Casino is the online arm of the UK’s best-known casino chain, owned by The Rank Group, and it brings the clubs online in a way few rivals can. Roulette wheels spin live from Nottingham, Sheffield, Glasgow, Southampton, Birmingham and Cardiff, and a Live from London table comes from The Vic on Edgware Road.
We like it for that live casino, with roulette from 10p, and for an “Only on Grosvenor” shelf of exclusive slots such as Starlight Jackpot and 777 Grosvenor Casino Jackpot King Deluxe. The welcome deal is a matched-deposit bonus with free spins on top, so the wagering needs a careful read. Here is our Grosvenor Casino review, starting with the welcome offer and the Promo Code.
Grosvenor Casino Promo Code: None needed
Welcome offer: Play with £60 plus 100 Spins, Deposit £20
Claim the Grosvenor Casino offer
New players. Min Dep £20 (Excl. PayPal & PaySafe). Max Bonus £40 on selected games & 100 Free Spins on Big Bass Splash. Wagering & max win apply. T&Cs apply. 18+ | GambleAware.org
Grosvenor Casino welcome offer and sign up bonus
This is a deposit bonus. It is open to new Grosvenor Casinos players aged 18 and over who can see the offer in the Promos section of their account. You select the offer in the cashier, deposit at least £20, and receive a £40 bonus in your bonus balance, giving £60 to play with on selected games, plus 100 Free Spins on Big Bass Splash. Claiming it rules out any other Grosvenor welcome offer.
A worked example. You register and, in the cashier, select the welcome offer before paying. You deposit £20 by Visa debit card. Your £20 lands in your cash balance and a £40 bonus in your bonus balance, so you have £60 in total. Your 100 Free Spins, worth 10p each, are ready on Big Bass Splash, a fishing-themed Pragmatic Play slot built around a free-spins feature.
Wagers come from your cash balance first, then the bonus balance. To release bonus winnings, you must wager 10 times your deposit plus bonus: £60 x 10 = £600 of bets on eligible games, within 30 days of the bonus being credited. Spin £1 a time on a slot that counts 100% and that is 600 spins. Game contributions are where the maths bites:
- Slots: 100%
- Jackpot and progressive games: 50%
- All live casino games, including game shows: 10%
Play live roulette and the same £600 target would need £6,000 of bets, so slots are the practical route. Low-risk bets, such as covering red and black on roulette, do not count at all. The 100 Free Spins work separately and can only be played on Big Bass Splash; wagering and a max win apply, so check the spin terms in the Promos section of your account before you play them.
The catches. Wagering is on deposit plus bonus, not the bonus alone. Accounts whose first deposit is by PayPal or Paysafe are not eligible. A cap applies to the amount that converts from bonus to cash. Withdrawing from your cash balance before wagering is complete forfeits the bonus balance. Keep stakes modest relative to your balance: £600 of wagering is easier to reach at 50p or £1 a spin than at £5. Be realistic, too. Many players will not finish wagering with a balance left, which is normal for a deposit bonus, so set a deposit limit before you start.
Claim the Grosvenor Casino offer
New players. Min Dep £20 (Excl. PayPal & PaySafe). Max Bonus £40 on selected games & 100 Free Spins on Big Bass Splash. Wagering & max win apply. T&Cs apply. 18+ | GambleAware.org
Grosvenor Casino promo code
No Grosvenor Casino Promo Code is needed. Instead of typing a code, you select the welcome offer in the cashier before your first deposit. That step matters: if you deposit without selecting it, or pay by PayPal or Paysafe, the account will not qualify, and there is no code to fall back on.
Codes on other sites for Grosvenor are often for different offers, older versions of this one or the brand’s land-based clubs, so go by what the cashier shows you.
| Offer detail | What you get |
|---|---|
| Promo Code | None needed (select the offer in the cashier before depositing) |
| Welcome offer | Play with £60 plus 100 Spins, Deposit £20 |
| Who qualifies | New Grosvenor Casinos players aged 18+, UK, who can see the offer in Promos |
| Minimum deposit | £20 first deposit |
| How to claim | Register, select the welcome offer in the cashier, deposit £20+ by debit card, play eligible games; spins land on Big Bass Splash |
Grosvenor Casino: key facts
- Official website: grosvenorcasinos.com
- Owner: Rank Interactive (Gibraltar) Limited (The Rank Group)
- Headquarters: Maidenhead, SL6 8BN, United Kingdom (UKGC register)
- Licence: UKGC account 57924 (Rank Interactive (Gibraltar) Limited, licence 057924-R-334666-006)
- Support: Live chat: yes, 24/7 (support advertised 24/7 on grosvenorcasinos.com); Email: support@grosvenorcasinos.com
- Ratings: App Store 4.1 (13k ratings, UK App Store, Grosvenor Casino Games & Slots); Google Play 2.1 (1.3k reviews, Google Play); Trustpilot 1.3 (1,767 reviews)
- Headline offer: Play with £60 plus 100 Spins, Deposit £20
- Promo Code: None needed
- Price from: £20 minimum deposit
- Payment methods: Visa debit, Mastercard debit, PayPal, Apple Pay, Paysafecard, Trustly instant bank transfer
- Best features: Live tables streamed from Grosvenor venues; PayPal withdrawals typically within 15 minutes; Net and gross deposit limits
Grosvenor Casino bonus terms: wagering, caps and expiry
The conditions attached to the Play with £60 plus 100 Spins, Deposit £20 offer, as Grosvenor Casino sets them out:
| Bonus term | Detail |
|---|---|
| Wagering | 10x deposit plus bonus (£600 on a £20 deposit); slots 100%, jackpots 50%, live casino 10% |
| Maximum win | Max bonus £40 on selected games; a max win cap applies to converted bonus and spin winnings |
| Expiry | 30 days from the bonus being credited to complete wagering |
| Payment exclusions | PayPal and Paysafe first deposits are not eligible |
Grosvenor Casino at a glance
| Licence | Rank Interactive (Gibraltar) Limited, UKGC account 57924 (grosvenorcasinos.com) |
| Welcome offer | Play with £60 plus 100 Spins, Deposit £20 |
| Wagering | 10x on deposit plus bonus; wagering and max win apply |
| Minimum deposit | £20 for the offer; £5 otherwise (£10 by Paysafecard) |
| Payment methods | Visa and Mastercard debit, PayPal, Apple Pay, Paysafecard, Trustly instant bank transfer |
| Withdrawal time | PayPal typically within 15 minutes; debit cards 1 to 3 working days unless Fast Withdrawals is enabled |
| App ratings | App Store 4.1 (13k ratings); Google Play 2.1 (1.3k reviews); Trustpilot 1.3/5 (1,767 reviews) |
| Support | 24/7 customer support including live chat; email support@grosvenorcasinos.com |
Our verdict on Grosvenor Casino
Grosvenor’s welcome offer gives a lot of play for £20: £60 to spend on selected games plus 100 spins on Big Bass Splash. The trade-off is that this is a wagering bonus. You need to turn over a sizeable sum before bonus winnings can be withdrawn, and a cap applies to what converts to cash. For players who would have staked that much anyway, it is good value; for anyone who wants a quick, clean result, a wager-free spins deal elsewhere will suit better. The live casino and fast PayPal payouts are genuine strengths; the Trustpilot record is not.
Pros
- £40 bonus on a £20 deposit, plus 100 Free Spins on Big Bass Splash
- Dual Play Roulette streamed from six named Grosvenor clubs, plus Live from London at The Vic
- “Only on Grosvenor” exclusives, including Starlight Jackpot and Grosvenor Branded Megaways
- Roulette from 10p, and online satellites to the Goliath poker festival from £1
- PayPal withdrawals typically paid within 15 minutes, with a £5 minimum outside the offer
- Net and gross deposit limits alongside Take a Break and self-exclusion
Cons
- Wagering applies to deposit and bonus, so £600 of play on a £20 deposit
- Live casino, the brand’s strength, counts only 10% towards wagering
- PayPal and Paysafe deposits do not qualify for the offer
- Max win cap on converted bonus and spin winnings
- No loyalty or VIP scheme online
- Trustpilot score of 1.3 from 1,767 reviews, with complaints about crashes and withdrawals
Grosvenor live casino, slots and table games
Live casino. This is where Grosvenor stands out. Alongside Evolution and Pragmatic Play Live tables, it streams exclusive games from its own venues. Dual Play Roulette comes from Grosvenor clubs in Nottingham, Sheffield, Glasgow, Southampton, Birmingham and Cardiff, while Live from London is broadcast from The Vic. Studio tables carry the brand too: Grosvenor Roulette, Grosvenor Blackjack One to Four, Grosvenor Auto Roulette and Grosvenor Speed Auto Roulette, with game shows such as Adventures Beyond Wonderland Live and Live Crazy Balls. Roulette starts at 10p.
Slots and jackpots. The library runs to around 500 casino games, including more than 30 jackpot slots. The “Only on Grosvenor” row is the interesting part: Starlight Jackpot, Grosvenor Casinos Hold and Win, Grosvenor Branded Megaways, Grosvenor Casinos Blazing 777, Grosvenor Big Bass Splash, Grosvenor Casinos Cash Falls, 777 Grosvenor Casino Jackpot King Deluxe and Luck N Rainbows WowPot. The homepage also trails a new exclusive studio. The app carries around 300 games.
Poker. Grosvenor runs Goliath at Grosvenor Casino Coventry, billed as the biggest poker tournament outside Las Vegas, and online satellites offer £250 or £1,000 entries for as little as £1.
Table games. RNG roulette, blackjack and baccarat suit lower stakes and practice before moving to live tables.
Grosvenor promotions for existing customers
After the welcome offer, Grosvenor lists rotating promotions for eligible players: free spins offers, slot tournaments, prize drops, seasonal campaigns, casino cashback and exclusive online rewards. The homepage names “Free to Play”, “Slots Everyone Wins” and a “Lucky Rush Promotion” among them. Terms vary offer by offer, so read each one in the Promotions section. There is no formal loyalty or VIP programme online.
Grosvenor payment methods and withdrawal times
| Method | Min deposit | Min withdrawal | Withdrawal time |
|---|---|---|---|
| Visa / Mastercard debit | £5 | £5 | 1 to 3 working days, or faster with Fast Withdrawals |
| PayPal | £5 | £5 | Typically within 15 minutes |
| Apple Pay | £5 | Not listed | Not specified |
| Trustly instant bank transfer | £5 | £5 | Not specified |
| Paysafecard | £10 | Not available | Deposit only |
Grosvenor says most withdrawals are processed instantly and reach your bank within 15 minutes, and that payouts usually return to the method you deposited with. Identity checks are needed before your first withdrawal. Remember that PayPal and Paysafe do not qualify for the welcome offer, even though PayPal is the fastest way to be paid.
Grosvenor Casino app and customer service
Grosvenor has apps for iOS and Android, with around 300 games, alongside the mobile site.
- App Store (UK): Grosvenor Casino Games & Slots, 4.1 from 13k ratings
- Google Play: Grosvenor Casino Games & Slots, 2.1 from 1.3k reviews
- Live chat: 24/7, after logging in
- Email: support@grosvenorcasinos.com
- Help centre: support.grosvenorcasinos.com
Grosvenor Casino reviews: what players say
Grosvenor Casinos scores 1.3 out of 5 on Trustpilot from 1,767 reviews, with 68% one-star and 18% five-star. The page notes that Grosvenor has not replied to negative reviews. Some reviews relate to its land-based clubs rather than the online casino.
The praise that appears tends to be for individual staff at the clubs. “Andy was so helpful in explaining how to play,” wrote Libby G. on Trustpilot in October 2026, describing a first visit. Online players are harsher. “the site crashes so many times and fully kicks you off mid game,” wrote Morgan C. on Trustpilot in August 2026. Peruda H., in September 2026, took aim at the welcome offer: “you get the free spins and bonus, but have to use them on the crappest game.” Bablu, also on Trustpilot in October 2026, was blunter still: “Grosvenor is on a begging spot litterly no bonus they just want to keep your money.”
The recurring complaints are games disconnecting mid-session, withdrawal delays and document requests, blocked accounts and bonus restrictions. Trustpilot does not verify individual claims.
Is Grosvenor Casino safe? Licence and safer gambling tools
Grosvenor’s online casino is run by Rank Interactive (Gibraltar) Limited, part of The Rank Group, licensed by the UK Gambling Commission under account number 57924. The licence covers remote casino, bingo and betting and is listed against grosvenorcasinos.com along with Rank sites such as Mecca Bingo and The Vic. The register gives a head office address in Maidenhead, and players outside Great Britain are covered by the Gibraltar Gambling Commission.
Safer gambling tools in the account:
- Net deposit limits and gross deposit limits
- Reality checks during play
- Take a Break for a short time-out
- Self-exclusion, plus GAMSTOP to block every UK-licensed site at once
Rank’s Keep It Fun hub offers further guidance. For free, confidential help, contact GambleAware.org or the National Gambling Helpline on 0808 8020 133, open 24 hours a day.
Grosvenor Casino vs bet365 Casino vs Betfred Games
In DailyStoke’s ranking of UK casinos, these three sit near each other but suit very different players.
| Grosvenor Casino | bet365 Casino | Betfred Games | |
|---|---|---|---|
| Welcome offer | Play with £60 plus 100 Spins, Deposit £20 | 10 Days of Free Spins with up to 500 Free Spins | Play with £10, Get 200 spins |
| Wagering | 10x on deposit plus bonus | None on spin winnings | None on spin winnings |
| Min deposit | £20 (excl. PayPal and Paysafe) | £10 (lifetime) | £10 (debit card) |
| Promo Code | None needed | 365GMBLR | SPINS |
| App rating | 4.1 App Store (13k ratings) | 4.5 App Store (21k ratings) | 4.6 App Store (69k ratings, Betfred app) |
Who should pick which. Grosvenor is for players who want a bigger balance to explore slots and a standout live casino, and who are comfortable with wagering. bet365 suits players who want wager-free spins drip-fed over ten days. Betfred Games is the simplest of the three: one £10 stake, 200 spins, winnings withdrawable once used.
Grosvenor Casino FAQs
Is there a Grosvenor Casino Promo Code?
No Promo Code is needed. Select the welcome offer in the cashier before your first deposit.
What do I get for a £20 deposit at Grosvenor?
A £40 bonus, so £60 to play with on selected games, plus 100 Free Spins on Big Bass Splash.
What are the Grosvenor wagering requirements?
10x your deposit plus bonus, to be completed within 30 days. Slots count 100%, jackpots 50% and live casino 10%.
Can I use PayPal for the Grosvenor welcome bonus?
No. Accounts whose first deposit is by PayPal or Paysafe are not eligible. Use a debit card.
Is there a max win on the Grosvenor bonus?
Yes. A cap applies to how much bonus and free spin winnings can convert to cash.
How fast are Grosvenor withdrawals?
PayPal withdrawals are typically paid within 15 minutes. Debit card withdrawals take 1 to 3 working days unless Fast Withdrawals is enabled.
Can I play Grosvenor live casino with the bonus?
Yes, on eligible games, but live casino contributes only 10% towards wagering.
Is Grosvenor Casino legit?
Yes. It is licensed by the UK Gambling Commission through Rank Interactive (Gibraltar) Limited, account 57924.
Claim the Grosvenor Casino offer
New players. Min Dep £20 (Excl. PayPal & PaySafe). Max Bonus £40 on selected games & 100 Free Spins on Big Bass Splash. Wagering & max win apply. T&Cs apply. 18+ | GambleAware.org
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